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Privacy Policy

As the operators of the Moneo website and Moneo mobile applications, Moneo Services Limited (“We”, “Us”) is committed to protecting and respecting your privacy. This Privacy Policy (“Policy”) sets out the basis on which the personal data collected from you, or that you provide to us will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998, the Data Controller is Moneo Services Limited of Kemp House 152, City Road, London, United Kingdom, EC1V 2NX.

In this Privacy Policy we use defined terms from our full Terms & Conditions of Use, available here. Please read our full Terms to ensure you understand all your rights and obligations when using Moneo website.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following information from you:

  • Information that you provide by filling in forms on our site moneo.io (Website & Apps). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further information or services.
  • If you wish to register as a Seller, details about you and the services you are proposing to offer on the Website as a Seller, which may include information about your identity, work history, qualifications and criminal record.
  • If you contact us, we may keep a record of that correspondence. This includes if we ask you for information when you report a problem with our site.
  • Information you provide when using the internal messaging or other communication tools forming part of the Website, or submitted by you in any reviews or ratings you contribute to the Website.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site, including any Jobs or Orders you submit as a Client or perform as a Seller.
  • Details of your visits to our site including, but not limited to, traffic data, IP address and location data, weblogs and other communication data, and the resources that you access.

Please note we do not store credit card details, nor do we share customer details with any 3rd parties other than as explicitly set out below in this Privacy Policy. We do securely store the private keys for wallet address we create, for example; for Bitcoin.

RETENTION OF YOUR PERSONAL DATA

We take appropriate measures to ensure that any personal data are kept secure and are kept for the duration of your use of our service. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data when transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

When you close your account, it is suspended to allow you to re-open in the future if it was made in error. If you would like all of your personal data completely wiped from our databases, please contact us.

If your personal details change you may update them by accessing the relevant account or store settings pages of the Website. If you have any questions about how we use data collected which relates to you, please contact us by sending a request by email to the contact details below.

USES MADE OF YOUR INFORMATION

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • To ensure your compliance with our Terms and Conditions.

If we use your information to notify you about goods or services which may be of interest to you, we will only contact you by electronic means (e-mail or SMS) if you have consented to such communication when we collect your data, OR if the contact relates to goods and services similar to those which were the subject of a previous transaction with you.

If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data (for example, the registration form) or subsequently in the Account Settings page of the Website.

DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (where applicable).

We may disclose your personal information to third parties:

  • in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
  • if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; or
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms and Conditions and other agreements; or
  • to protect the rights, property, or safety of Moneo Services Limited, the Website, our users and any third party we interact with the to provide the website; or
  • to electronically validate a user’s identity in the course of providing the services to you
  • to electronically verify a user’s bank details for outgoing payments in the course of providing the services to you.

IP ADDRESSES AND COOKIES

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the Website, which helps us to provide you with a good experience when you browse our website and also allows us to improve the Website.

The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking/ticking certain tick boxes we use to collect your data. You can also exercise the right at any time by contacting us using our contact details set out below.

The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms of use and that we do not accept any responsibility or liability for these policies and terms of use. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Any changes we may make to our Policy in the future will be notified and made available to you using the Website. Your continued use of the services and the Website shall be deemed your acceptance of the varied Privacy Policy.

CONTACT

All questions, comments and requests regarding this Privacy Policy should be addressed to [email protected].

INFORMATION ABOUT OUR USE OF COOKIES

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our website and also allows us to improve the Website.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

The cookies we use are "analytical" cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

CookieNamePurposeMore information
BasketbasketAllow you to store items in your electronic shopping basket.
Google Analytics __utmaUsed to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.Google Analytics Cookies
__utmbUsed to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmcHistorically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmzStores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
Remember meremember_user_tokenAllow us to recognise you when you return to our site from an existing web browser session. Ensures you don’t have to login every time.Moneo
Session cookie_moneo_sessionOnce you have successfully logged in this allow us to recognise your session.Moneo

Basket

Name: basket

Purpose: Allow you to store items in your electronic shopping basket.

Google Analytics

Name: __utma

Purpose: Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

More information: Google Analytics Cookies

Name: __utmb

Purpose: Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

More information: Google Analytics Cookies

Name: __utmc

Purpose: Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.

More information: Google Analytics Cookies

Name: __utmz

Purpose: Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

More information: Google Analytics Cookies

MixPanel

Name: mp_mixpanel*

Purpose: Analytics data

More information: MixPanel

Remember me

Name: remember_user_token

Purpose: Allow us to recognise you when you return to our site from an existing web browser session. Ensures you don’t have to login every time.

More information: Moneo

Session cookie

Name: _moneo_session

Purpose: Once you have successfully logged in this allow us to recognise your session.

More information: Moneo

Please note that our advertisers may also use cookies, over which we have no control.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

Except for essential cookies, all cookies will expire after two weeks.

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